Shipping policy

Shipping Policy

Last Updated: July 20, 2026

Thank you for shopping with Green 1. We are committed to providing reliable shipping and excellent customer service.

Order Processing

All orders are processed within 1–3 business days after payment has been successfully received.

Orders are processed Monday through Friday (excluding Australian public holidays).

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information (where available).

Shipping Times

As we work with trusted fulfillment partners, including CJ Dropshipping, shipping times may vary depending on the product and warehouse location.

Australia

Standard Shipping: 7–15 business days
Remote areas may require an additional 3–7 business days.

Delivery estimates are provided in good faith but are not guaranteed. Delays caused by customs, weather, courier services, or other circumstances beyond our control may occasionally occur.

Shipping Costs

Shipping costs are calculated automatically at checkout based on your delivery address and the items ordered.

From time to time, we may offer free shipping promotions on selected products.

Tracking Your Order

Once your order has been dispatched, you will receive an email with a tracking number.

Please allow 2–5 business days for tracking information to become active after shipment.

Multiple Shipments

Because we source products from different CJ Dropshipping warehouses, items in the same order may arrive in separate packages and at different times.

You will receive tracking information for each shipment where applicable.

Incorrect Shipping Address

Please ensure your shipping address is complete and accurate before placing your order.

If an incorrect address is provided, please contact us immediately. Once an order has been shipped, we may not be able to change the delivery address.

Customers are responsible for any additional shipping costs resulting from incorrect address information.